What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been deactived due to phishing?

    Asked by Lisa Stephens  on June 11, 2015 at 11:49 AM

    I only use these forms when a client needs to provide me their credit card information for processing their reservations.  I don't send these forms out unless a client requests a secure way of sending me their credit card information.  Please advise as to why my account has been suspended.

    Page URL:
    http://www.jotform.us/form/51613844263151

    my account credit card reservations
  • Profile Image
    JotForm Support

    Answered by Aury on June 11, 2015 at 01:41 PM

    Unfortunately the form above mentioned is breaking our terms of use and as such we must delete it right away. I am however giving you a notice only and have only removed the fields in question so that you can keep the rest of the form.

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Please note that in order to collect credit card information, this cannot be done directly, you should only use the payment processing tool.