What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Since I was unable to locate an account or billing information associated with your email address, I will give you the common method of updating your billing information:
If you are using PayPal, you would need to update your billing information in PayPal. If you would like to have us check your specific account, please let us know your JotForm username and we will be happy to let you know exactly where to update your information.