Payment widget not directing to payment page.

  • Profile Image
    Asked on June 11, 2015 at 04:31 PM

    Hi my jotform for the VIP membership £99 per year... it has suddenly stopped working. have tried looking at the setting but cannot see a problem.


    Once the form is filled and paypal icon is ticked it is then just directed to a blank page...


    Please help as I am losing business

  • Profile Image
    Answered on June 11, 2015 at 05:42 PM

    When I test submitted your form on the website, I also was able to encounter the issue. 

    The form will not complete its submission.


    BUT when I test using the direct URL of the form

    it was successfully submitted and redirected to the Paypal payment screen.




    I suggest you re-embed the form to your website using its Iframe embed code.

    user guide:

    Make sure to remove first any previous script embed code of the form on your website before re-embedding using the iframe code.


    Let us know if this still did not resolve the issue.