What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Form cannot be submitted when it's opened on mobile devices

    Asked by sonoranserenityspa on June 11, 2015 at 08:12 PM

    I tried opening my PDF form on my iPad in Acrobat.  The submit button shows, but does not work.  It's important that my users be able to submit their forms from a mobile device such as a phone or tablet.

    Page URL:
    http://sonoranserenityspa.com/clientintakeform.html

    Mobile does not work mobile device work
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 12, 2015 at 12:12 AM

    Hi sonoranserenityspa, 

    Thanks for contacting us.

     

    I have replicated this issue using my android device. I am using Adobe Acrobat Reader mobile application and the form did not submit indeed. Please confirm if you are using the same mobile application in your iPad? If not, can you provide as the specific application and its version. 

     

    Please take note that to be able to submit your form in PDF version, you need to open it on a PDF reader/writer application or software. Using a PDF reader software or application that only previews the PDF form, it will not submit since it is in preview mode only. 

     

    We will wait for your response.

     

    Regards.

  • Profile Image

    Answered by sonoranserenityspa on June 12, 2015 at 04:47 PM

    On my iPad I am using Adobe Acrobat DC, latest version, so it definitely should work.  I was always able to submit forms to FormsCentral using this software. My Android device also did not work. I also tried with Adobe Reader on my iPhone and that did not work.

  • Profile Image

    Answered by raul on June 12, 2015 at 05:47 PM

    I was able to reproduce the issue on my side. I was unable to submit the PDF form using my phone.

    Let me pass this thread along to our back end team so they can review it.

    We'll update you here on any news we have on this matter.

  • Profile Image

    Answered by sonoranserenityspa on June 12, 2015 at 06:46 PM

    Thanks, I appreciate that.  For what it's worth, the regular JotForm appears to submit just fine. I think I'm just going to go with that approach.

  • Profile Image

    Answered by lisa713 on November 30, 2016 at 12:08 AM

    Is there any resolution to this issue? I have colleagues that need to complete a form while they are out in the field without network access. Ideally they would then submit the form when they are back at the office and connected to our wifi. Unfortunately I haven't been able to submit a form from the tablet running Android yet. Is there a work around to be able to submit forms from a tablet using Adobe?

    The tablet is running Android 6.0.1 and Adobe Acrobat version 16.4 to fill out the form but the submit button doesn't work. 

    On another note I've tried filling out the form using Foxit PDF version 5.2.0.0930 but the app crashes and closes as soon as the form is open.

  • Profile Image
    JotForm Support

    Answered by candy on November 30, 2016 at 03:35 AM

    Hello,

    I have checked your website. When I open the forms from your website on my android mobile phone, I am unable to submit the form.

    However, I have cloned your form in order to test it on my side and I am able to submit the form on my android mobile phone as you can see the screenshot below:

    The reason is when I open your form from your website, your form seems like a non-editable PDF on mobile devices. I think you need to change the PDF menu of your website as you can see the following screenshot:

    Why don't you put the URL of the forms into your website, instead of embedding as PDF? For sure, this solution will be work properly. Moreover, your users will not need to have Adobe Reader, also.

    Our other customers use forms this way and they do not have any problem with fulfilling the forms on mobile devices.

    Please do it with this way. If you need any further assistance, do not hesitate to contact us. We will be glad to help you.

    Thanks.