What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't get the new Theme Designer to work.

    Asked by ssigerfoos on June 13, 2015 at 11:33 AM

    I have tried several times to change the theme on this form: http://form.jotform.us/form/22354701168147.  I have tried changing the theme to Green Lake. It shows it changed in the Theme Designer but when I save and go back to the form builder, it doesn't change. I have followed everything I can find in the forums. I have emptied the cache in both my browser and the forms under settings in Jot Form. I have went the form preferences and deleted the background and changed the theme to default. What am I doing wrong??

    Page URL:
    http://form.jotform.us/form/22354701168147

    designer work can't Form Builder JotForm cache settings
  • Profile Image

    Answered by Shadae on June 13, 2015 at 07:15 PM

    Hi ssigerfoos,

    I do apologize for the issue that you are experiencing with the theme being applied to your form. I was able to replicate the issue on a cloned version of your form.

    It appears that the issue is specific to that "Green Lake" theme, as I was able to successfully save other themes to the form.

    http://form.jotformpro.com/form/51637022972960 

     

    I have sent a request regarding the theme not being applied, please try to use this version of the theme until the issue has been resolved.

    http://www.jotform.com/theme-store/theme/green-lake-2

    Please inform us if you are still experiencing an issue.

    Thank you