- Jerry TellierAsked on June 13, 2015 at 01:21 PM
When I tried to log-in I did not know my password but when I request a new one to be sent, nothing happens, it's like the screen freezes. I clicked repeatedly on the 'send now' button but nothing would happen.
I then tried to setup a new account using another email address: firstname.lastname@example.org and it said I already had an account with that address, and again I could not request a new password reset.
The original address I tried to use was: email@example.com
Could you please let me know what I'm doing wrong?
- JotForm SupportjonathanAnswered on June 13, 2015 at 06:50 PM
There is an existing account that uses the email firstname.lastname@example.org
The username is AnnaShultz
To reset the login password, you can use the 'Forgot Password' option link in the login page at https://www.jotform.com/login
The reset instruction will be sent to the mentioned email address.
I already made a reset request on your behalf using the email
Check your email for the message and follow the instruction to reset your account login password.
Let us know if issue still remains.