Digital signature not showing on the downloaded PDF submission

  • Profile Image
    rowan369
    Asked on June 15, 2015 at 05:12 AM

    ON submission emails I get the details in the email but the attached PDF does not have the signature on

  • Profile Image
    Charlie
    Answered on June 15, 2015 at 10:17 AM

    Hi,

    Apologies for the inconvenience. Could you try checking the PDF submissions again, please do make sure to log out and log back in. You can also try clearing your form's cache just to make sure. 

    Download the PDF submissions again and see if the signatures are now there.

    Thank you.

  • Profile Image
    KadeJM
    Answered on June 15, 2015 at 11:35 AM

    If the problem continues please also let us know what form you are experiencing this issue on?

    Additionally, Can you please tell us when you first noticed this recent issue? Today? Yesterday? Or?

    Thanks in advance!

  • Profile Image
    rowan369
    Answered on June 15, 2015 at 12:35 PM

    The problem seems to be solved, It was this morning I noticed the problem but it might have been from yesterday

  • Profile Image
    Charlie
    Answered on June 15, 2015 at 12:47 PM

    Thank you for the confirmation. We'll report this back to our developers and keep an eye on this issue. 

    If you happen to experience it again, please do let us know.

  • Profile Image
    rowan369
    Answered on June 15, 2015 at 12:57 PM

    Unfortunately it has happened again on a form just submitted

  • Profile Image
    BJoanna
    Answered on June 15, 2015 at 01:10 PM

    Sorry for inconvenience you have.

    After testing your form I was able to see mentioned problem and I recreated it. I will escalate this issue to our developers and we will inform you via this thread when this issue is resolved. 

     

  • Profile Image
    paulsimpson
    Answered on June 16, 2015 at 08:36 PM

    This problem has now been fixed. Thank you for your patience and we apologize for any inconvenience caused.

  • Profile Image
    plugyou
    Answered on October 10, 2015 at 10:09 PM

    Hello.  I am having this problem now.   My client is getting submission emails but when he downloads the PDF there is no signature.  it shows a tiny square as an error where the signature should be.   Please help!
  • Profile Image
    BJoanna
    Answered on October 11, 2015 at 02:59 PM

    @plugyou

    I have moved your issue to separate thread and we will provide you an answer there shortly.

    http://www.jotform.com/answers/678341135