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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Digital signature not showing on the downloaded PDF submission

    Asked by rowan369 on June 15, 2015 at 05:12 AM

    ON submission emails I get the details in the email but the attached PDF does not have the signature on

    problem signatures in Emails attached email attached PDF
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    JotForm Support

    Answered by Charlie on June 15, 2015 at 10:17 AM

    Hi,

    Apologies for the inconvenience. Could you try checking the PDF submissions again, please do make sure to log out and log back in. You can also try clearing your form's cache just to make sure. 

    Download the PDF submissions again and see if the signatures are now there.

    Thank you.

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    JotForm Support

    Answered by KadeJM on June 15, 2015 at 11:35 AM

    If the problem continues please also let us know what form you are experiencing this issue on?

    Additionally, Can you please tell us when you first noticed this recent issue? Today? Yesterday? Or?

    Thanks in advance!

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    Answered by rowan369 on June 15, 2015 at 12:35 PM

    The problem seems to be solved, It was this morning I noticed the problem but it might have been from yesterday

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    JotForm Support

    Answered by Charlie on June 15, 2015 at 12:47 PM

    Thank you for the confirmation. We'll report this back to our developers and keep an eye on this issue. 

    If you happen to experience it again, please do let us know.

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    Answered by rowan369 on June 15, 2015 at 12:57 PM

    Unfortunately it has happened again on a form just submitted

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    JotForm Support

    Answered by BJoanna on June 15, 2015 at 01:10 PM

    Sorry for inconvenience you have.

    After testing your form I was able to see mentioned problem and I recreated it. I will escalate this issue to our developers and we will inform you via this thread when this issue is resolved. 

     

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    JotForm Support

    Answered by paulsimpson on June 16, 2015 at 08:36 PM

    This problem has now been fixed. Thank you for your patience and we apologize for any inconvenience caused.

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    Answered by plugyou on October 10, 2015 at 10:09 PM

    Hello.  I am having this problem now.   My client is getting submission emails but when he downloads the PDF there is no signature.  it shows a tiny square as an error where the signature should be.   Please help!
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    JotForm Support

    Answered by BJoanna on October 11, 2015 at 02:59 PM

    @plugyou

    I have moved your issue to separate thread and we will provide you an answer there shortly.

    http://www.jotform.com/answers/678341135