- eshelonAsked on November 25, 2011 at 03:11 AM
Dear JotForm suport
i am kinda confuse on payment tool submit button
i am trying to build form with product and before product costumer should fill some text boxes with some information
so i make text boxes and after text goes product selection option and then submit button
when costumer press submit buttom its goes to paypal page and i am not getting information from text boxes
any option ? or i have to build 2 seperate form one for product and one for information 2 form seems kinda problem
- JotForm SupportMike_TAnswered on November 25, 2011 at 04:11 PM
Thank you for contacting us.
You should be able to see all the data submitted. If the issue still persists, please provide us with the form ID in question.
We are looking forward to hearing from you.
- JotForm SupportNeilVicenteAnswered on November 25, 2011 at 04:26 PM
Just want to add my two cents on your issue.
You will only be able to see the information filled on text boxes in a payment integrated form once the user completes (i.e., pays) the payment transaction.
If the transaction page is closed and the user does not pay, the submitted information will be dumped onto your form's "Incomplete Payments" folder. You can find it under your form's submissions page.
Also take note that you will not receive notifications for unpaid submissions/orders.