What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment tool Submit button

    Asked by eshelon on November 25, 2011 at 03:11 AM

    Dear JotForm suport 

     i am kinda confuse on payment tool  submit button 

     i am trying to build form  with product  and before product costumer should fill some text boxes with some information 

      so i make text boxes  and after text goes product selection option and then submit button 

      when costumer press submit buttom  its goes to paypal page   and i am not getting information from  text boxes 

      any  option ?  or i have to build 2 seperate form one for product  and one for information 2 form seems kinda problem 



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    JotForm Support

    Answered by Mike_T on November 25, 2011 at 04:11 PM

    Thank you for contacting us.

    You should be able to see all the data submitted. If the issue still persists, please provide us with the form ID in question.

    We are looking forward to hearing from you.

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    JotForm Support

    Answered by NeilVicente on November 25, 2011 at 04:26 PM


    Just want to add my two cents on your issue.

    You will only be able to see the information filled on text boxes in a payment integrated form once the user completes (i.e., pays) the payment transaction.

    If the transaction page is closed and the user does not pay, the submitted information will be dumped onto your form's "Incomplete Payments" folder. You can find it under your form's submissions page.

    Also take note that you will not receive notifications for unpaid submissions/orders.