What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change credit card

    Asked by toledobanners on June 16, 2015 at 11:15 AM

    I can't change my credit card. Every time I click the "change credit card" link it takes me to Paypal.

  • Profile Image
    JotForm Support

    Answered by david on June 16, 2015 at 12:22 PM


    Since you currently have a PayPal based subscription, you would need to cancel that one first:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    This is also why you were redirected to PayPal each time, rather than our form to update your payment information.

    Once the PayPal subscription is fully cancelled, you should then be able to change your credit card information.  If you would like to continue to use PayPal, you would need to update your credit card information with PayPal and then renew your subscription with the PayPal option.

    If you have any further questions, let us know and we will be happy to help.