Unable to edit form in my registered account?

  • Profile Image
    crysnow
    Asked on June 16, 2015 at 11:19 AM

     

    http://www.jotformeu.com/guest_51054716668056/FERRARI

     

    Lo vedo dal mio sito ma non riesco ad entrare nel pannello delle modifiche tramite voi...

    Lo avevo fatto ma non riesco più ad entrare per modificarlo

    Non avevo ancora creato un utente

    Non so come fare a recuperarlo

    Aiutooooooooo

     

  • Profile Image
    Charlie
    Answered on June 16, 2015 at 12:27 PM

    Hi,

    The form http://www.jotformeu.com/form/51054005584347, was created in a guest account. Upon checking our records and cross matching your registered account crysnow to the guest account where the form is, I was able to verify the ownership. I have moved that form to your registered account. Please log out and log back it. 

    Also, please do make sure that you update the custom URL of your form, this is because the guest ID was the one used in the form link that you shared, and because it was moved to your registered account, the guest ID will no longer work for the custom URL.

    Do let us know if you need more information on this.

    Thank you.