What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to edit form in my registered account?

    Asked by crysnow on June 16, 2015 at 11:19 AM




    Lo vedo dal mio sito ma non riesco ad entrare nel pannello delle modifiche tramite voi...

    Lo avevo fatto ma non riesco più ad entrare per modificarlo

    Non avevo ancora creato un utente

    Non so come fare a recuperarlo



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    JotForm Support

    Answered by Charlie on June 16, 2015 at 12:27 PM


    The form http://www.jotformeu.com/form/51054005584347, was created in a guest account. Upon checking our records and cross matching your registered account crysnow to the guest account where the form is, I was able to verify the ownership. I have moved that form to your registered account. Please log out and log back it. 

    Also, please do make sure that you update the custom URL of your form, this is because the guest ID was the one used in the form link that you shared, and because it was moved to your registered account, the guest ID will no longer work for the custom URL.

    Do let us know if you need more information on this.

    Thank you.