What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form says I am on form overload, but I have less than 25 submissions

    Asked by wfcrc on June 16, 2015 at 02:08 PM

    I think I know what the problem was in that i checked off the Secure box under embed forms. 

    That's when I received form overload.  So I went to uncheck, but the same message pops up.  And I have had less than 25 submissions this month.

    Page URL:
    http://form.jotform.ca/form/51665388220255

    Submissions limits SSL limits SSL
  • Profile Image
    JotForm Support

    Answered by jonathan on June 16, 2015 at 02:55 PM

    Since you had already exceeded the SSL limits (10 only and already have 14) for the FREE account, the account was now on Overlimit Status. This is the reason forms are now alerting as over quota.

    For this one time only, I have manually reset your SSL submission counter back to zero(0) again so that we can reinstate your account. Please take note that we grant this privilege once only for an account. 

    Should you exceed again any limits for the Free subscription, you may need to opt for the next higher plan to have expanded limits and continue getting form submissions.

    You may login at http://www.jotform.com/login and check your account status again.

    Let us know if you need further assistance.

    Thanks.