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    My form (with drop down fields) is not collecting/sending the data correctly

    Asked by ycc2006 on September 07, 2010 at 06:31 AM

    I have a form with text and then drop down fields.  When I input data into each, I get the form submission back with some fields blank (even though I did not leave them blank), with the form field having a different name than the one on the form and the fields in a different order than what I have displayed on the form.

    Any suggestions.  I am hoping to use this tool for production purposes and I am testing it on a small event right now but if this is typical, I won't be able to use this tool as I had hoped.

    Thanks

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    JotForm Founder

    Answered by aytekin on September 07, 2010 at 08:01 AM

    There is a bug on "dirty" flag on emails. It works like this: if someone edits the email body, we stop making changes on it automatically. It turns out this stopped working properly so it seems to be setting all emails as dirty and stops updating them. We are fixing this bug right now at this minute.

    For your form, you should simply delete the email and re-create it to fix this problem. There is a delete email button on the email wizard you can use that to delete an email. Then use Email Alerts button to re-create it.

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    Answered by ycc2006 on September 07, 2010 at 08:14 AM

    Thanks for the quick turnarond - it worked and I seem to be good to go