What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    auto responder not working

    Asked by longwoodherbshop on June 16, 2015 at 03:03 PM

    I've tried many many times and many ways and looked at other support issues, and can't get my auto responder to work. I submit the form, but never see the auto response email delivered.

    auto response and email times
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    Answered by Sammy on June 16, 2015 at 03:34 PM

    Kindly confirm that you have set the sender email settings in the auto-responder email

    Also add jotform's domain to your email white-list to avoid sending the emails from jotform to the junk mail