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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    subscription has been cancelled bu tnot sure why

    Asked by kathyw608 on November 25, 2011 at 10:13 AM

    I received an email from Paypal to say my subscription has been cancelled but I don't understand why? There is no problem I am aware of with my Paypal account. Can I use another method of payment please?


    Many Thanks

    Kathy Wilson

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    Answered by fxr on November 25, 2011 at 10:52 AM

    Hello Kathy,

    All we are are aware of is your paypal subscription failed; we are given no explanation, thats really an issue between you and paypal. 

    You can re-upgrade via Credit Card and our Plimus gateway by selecting the Credit Card option here


    If you have any problems with that procedure, let us know and we will see what we can do.