What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem cancelling account

    Asked by gccabit on November 25, 2011 at 11:00 AM

    Hi there we were trying to cancel an account with your company as we were looking to change the payment method and could not see any way to do this without cancelling the current subscription first.


    However on attempting to cancel the subscription we were taken to the plimus website which was requesting a username and password and my jotform password would not work there. Also nothing in our original order confirmation letters had any details of a username or password with plimus


    We would request information on how to proceed towards changing our payment method for future installments.



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    JotForm Support

    Answered by Mike_T on November 25, 2011 at 04:40 PM

    Thank you for contacting us.

    It looks like you have already found how to cancel your subscription through Plimus. Just in case, you may check this thread for cancellation instructions.

    Your account will stay Premium until the time you have paid for expires (2011-12-26). If you are still interested in Premium subscription, we would like to recommend you to upgrade your account before mentioned above date.

    Please let us know if you need any other assistance. We will be happy to help you.