What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i orderedtwo times can you check my account please

    Asked by jared loomis on November 25, 2011 at 01:19 PM

    i thnk i ordered two time for my same account  can you check this for me please th

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    JotForm Support

    Answered by NeilVicente on November 25, 2011 at 06:13 PM


    Thank you for upgrading your account to Premium. Upon checking our records, I found out that you ordered a Premium subscription for the account dontplay67 just once. Kindly check your credit card statement to confirm that you are billed a single charge for the upgrade.

    You have ordered subscriptions in the past but it is for a different account which is now inactive.

    We shall be waiting for your feedback.