What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my username (Genki) not showing

    Asked by guest_43217549286058 on June 17, 2015 at 06:17 AM
    PS. I don't know why my name is not showing. It's Genki here.
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    Answered by Boris on June 17, 2015 at 06:29 AM


    It seems that you have either registered or upgraded your account while being under a guest account, and consequently your current username on JotForm is guest_43217549286058.

    If you would like to change it to another username, please let us know, as that is something only members of our Support Team can change. Additionally, we would have to change the username on our FastSpring bank internal records manually, to ensure that your account and all its associated payment data are properly updated, when the username is changed.

    For this reason, please let us know if you would like to change your current username, guest_43217549286058, to another one. Please let us know what your preferred username would be, and one of our active colleagues with Billing Credentials would then go in and change the username for you.

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    Answered by guest_43217549286058 on June 18, 2015 at 08:56 PM

    Hi Boris,

    Oh it's okay. I was just wondering why it wasnt showing in the forum replies. I'm fine with the current guest_4321.. name haha. 

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    JotForm Support

    Answered by jonathan on June 18, 2015 at 09:29 PM

    Thank you for updating us.

    Contact us again anytime should you require assistance on JotForm