What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't access site - says my IP address is banned, but this must be a mistake. HELP!

    Asked by ronalessi on June 17, 2015 at 11:10 AM

    Can't access forum on chrome browser, using Firefox now. But, still can't access form. HELP!

    username: ronalessi

     

    Carina tried to hep, but it appears my IP is still banned.

    site can't access can't
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    JotForm Support

    Answered by david on June 17, 2015 at 12:05 PM

    Hi,

    I added your two most recent IP addresses to our whitelist.  You should now be able to access the site once again.

    If you are still unable to, let us know your current IP address and we will be happy to whitelist that one too.

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    Answered by ronalessi on June 17, 2015 at 12:43 PM

    Still banned.

    Please add this IP address to your whitelist: 5.254.65.27

    Thanks.

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    JotForm Support

    Answered by david on June 17, 2015 at 12:45 PM

    Added "5.254.65.27" to our whitelist.  That IP should be able to access the site now.

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    Answered by Duygu  on November 07, 2015 at 04:01 PM

    Please add our IP 80.81.27.186 to your whitelist, too!

     

    Thank you very much!

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    JotForm Support

    Answered by Kevin_G on November 07, 2015 at 09:45 PM

    Your IP address 80.81.27.186 is now on the whitelist, you should be able to acces to the website now with that IP.