Can't access site - says my IP address is banned, but this must be a mistake. HELP!

  • ronalessi
    Asked on June 17, 2015 at 11:10 AM

    Can't access forum on chrome browser, using Firefox now. But, still can't access form. HELP!

    username: ronalessi

     

    Carina tried to hep, but it appears my IP is still banned.

  • David JotForm Support
    Replied on June 17, 2015 at 12:05 PM

    Hi,

    I added your two most recent IP addresses to our whitelist.  You should now be able to access the site once again.

    If you are still unable to, let us know your current IP address and we will be happy to whitelist that one too.

  • ronalessi
    Replied on June 17, 2015 at 12:43 PM

    Still banned.

    Please add this IP address to your whitelist: 5.254.65.27

    Thanks.

  • David JotForm Support
    Replied on June 17, 2015 at 12:45 PM

    Added "5.254.65.27" to our whitelist.  That IP should be able to access the site now.

  • Duygu
    Replied on November 7, 2015 at 4:01 PM

    Please add our IP 80.81.27.186 to your whitelist, too!

     

    Thank you very much!

  • Kevin Support Team Lead
    Replied on November 7, 2015 at 9:45 PM

    Your IP address 80.81.27.186 is now on the whitelist, you should be able to acces to the website now with that IP.