Wordpress plugin not working on my safari browser

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    johnindel
    Asked on June 17, 2015 at 11:25 AM
    Also your Wordpress plugin does NOT work when I click select form nothing happens.  
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    EltonCris
    Answered on June 17, 2015 at 12:16 PM

    Thanks for reporting it.

    May we know which specific browser it is not working and the name of the plugin? Is it the "Jotform Embed Forms" wp plugin? I tried this on my wp site and after clicking the pencil icon, I am able to select the forms and add it on the post or page.

    Here's my test: http://screencast.com/t/2GpPefHlc

    We'll await your reply. Thanks!

     

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    johnindel
    Answered on June 17, 2015 at 12:19 PM

    Safari 8.0.6

    Yes I am using the Jotform Embed Forms plugin

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    johnindel
    Answered on June 17, 2015 at 12:28 PM

    http://screencast.com/t/ECLzG83al0

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    EltonCris
    Answered on June 17, 2015 at 12:37 PM

    Thanks.

    I tried it via Browserstack with safari browser and it seems working fine.

    http://screencast.com/t/nGWVOXnf 

    May I suggest to clear your browser's cache and try it again.

    If that doesn't help, you can manually add the short code using the following format.

    [jotform id="51664110237952"]

    Replace the numbers with your form ID. You can get the form ID in your form URL while on the form builder or in your embed code.

    E.g. http://www.jotform.com//?formID=51664110237952 

    Hope this helps. Thanks!