Account reached payments received limit

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    fountainviewacademy
    Asked on June 17, 2015 at 12:00 PM

    Hi,

    I got an email saying my forms will be disabled tomorrow because I've gone over my payment limits on he free account. If I just take down the payment options on my forms will that work too? Or will my forms still be disabled if I don't pay to upgrade?

    thanks!

  • Profile Image
    Charlie
    Answered on June 17, 2015 at 12:46 PM

    Hi,

    When you finally reached any of the submission limits, your forms will temporarily be disabled. Prior to this, I believe you already received an email notifying you about the limit. Unfortunately, removing now the payment integration won't cancel the disabling of the forms. To continue using your forms, you need to upgrade to a higher plan OR you can wait for the counters to reset, this happens every 1st day of the month.

    I hope this helps.

    Thank you.