- gwicAsked on June 17, 2015 at 12:18 PM
Received an email stating we requested a downgrade. We did not request a downgrade thought we were on the $9.95 a month plan but wanted to pay it yearly.
- JotForm SupportWelvinAnswered on June 17, 2015 at 12:55 PM
You have to access your Profile page: http://www.jotform.com/myaccount/profile.
You can also view the status of your payments under billing page: http://www.jotform.com/myaccount/billing.
The subscription is cancelled because the charge attempt in the credit card on file is declined. Clarke Wilkinson emailed us about this matter on June 3rd and I think he's now processing the payment for the 2-Year Premium subscription.