What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where do I go to see what Plan I'm on?

    Asked by gwic on June 17, 2015 at 12:18 PM

    Received an email stating we requested a downgrade.  We did not request a downgrade  thought we were on the $9.95 a month plan but wanted to pay it yearly.

    yearly email received an email
  • Profile Image
    JotForm Support

    Answered by Welvin on June 17, 2015 at 12:55 PM

    You have to access your Profile page: http://www.jotform.com/myaccount/profile.

    You can also view the status of your payments under billing page: http://www.jotform.com/myaccount/billing.

    The subscription is cancelled because the charge attempt in the credit card on file is declined. Clarke Wilkinson emailed us about this matter on June 3rd and I think he's now processing the payment for the 2-Year Premium subscription.

    Thanks