What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't seem to cancel my premium account

    Asked by oregonbrewcrew on November 25, 2011 at 09:45 PM

    I am trying to cancel our premium account.  After loging in to our account I click on "cancel" it takes me to a login page and our username/password combo does not work. 

    Can you please cancel our premium account?

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    JotForm Support

    Answered by mliz on November 26, 2011 at 12:05 AM

    Your request has been processed the Premium subscription is cancelled you will no longer be charged your account will remain Premium until the period you have paid for expires. It is scheduled to be downgraded to the free version on Dec  11.

    Thanks for using JotForm!