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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-users cannot see shared submissions on iPad app

    Asked by emccleave on June 17, 2015 at 04:37 PM

    I have created a couple users on my account. They can login and view forms and submissions on a computer or iPad, but when they login on the iPad app none of their submissions show up. 

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    Answered by raul on June 17, 2015 at 06:01 PM

    Are they using the latest version of the app? Are you able to see your submissions of your account? Also, can you let us know if they are getting an error when they use the app? Or if they don't see any submissions at all? Have you tried to reinstall the app?

    We'll wait for your response.

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    Answered by emccleave on June 17, 2015 at 06:14 PM

    If i login to their app on using my account i can see all submissions.  Its only when I log in with their credentials that I cannot.  I have tried this on two different devices with two different sub-user accounts.  Under the sub-user settings i made sure viewing submissions is checked.

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    Answered by raul on June 17, 2015 at 06:21 PM

    Can you try reinstalling the app in one device to see if it makes any difference? You can download the latest version here: https://itunes.apple.com/us/app/jotform/id342896040?mt=8

    Please let us know if this helps or not.

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    Answered by emccleave on June 17, 2015 at 06:34 PM

    I tried that.  Running v2.6  Still no submission when logging in under a sub-user account.  When I log in under mine I see all submissions.

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    Answered by raul on June 17, 2015 at 06:37 PM

    Ok, thank you for testing.

    Let me forward this thread to our iOS development team so they can check this issue.

    We'll keep you informed here for any news we have on this matter.

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    Answered by KadeJM on June 19, 2015 at 12:14 PM

    emccleave, Raul reported this to us but unfortunately at the moment after testing it some I seem to be unable to replicate the issue. However, I would like to try to investigate it deeper for you just to double-check it further which may take some extra time if you don't mind.

    First though, I have a few questions for you about your issue when you get a chance.

    I see you currently have 3 sub-users. Are all three using the App? And is it the same result for each?

    Also, Are any of the shared forms showing up? Or do the shared forms show and just not the submissions then as it seems you stated? 

    If possible can you please clarify and describe more about the workflow steps that are leading up to this issue and also provide us with some screenshots if possible.

    Additionally, you are more than welcome to follow your issue up here in your thread or you may also contact us directly at iOS@jotform.com if you want. Whichever you prefer will work with us.


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    Answered by iTeachChristine on May 21, 2017 at 05:47 AM

    We also cannot see "Shared with me" folders using iPhone / iPad App or using iPhone / iPad online using Safari.

    Why is this?

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    JotForm Support

    Answered by Jim_R on May 21, 2017 at 08:44 AM

    @iTeachChristine - To give way to the OP, we moved your post to a separate thread https://www.jotform.com/answers/1150235

    We'll have it addressed there shortly.