What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account is delete?

    Asked by Giulio on November 26, 2011 at 10:53 AM

    Hello,

     I can not get more 'to access my account,

     

    can you help?

    Page URL:
    http://www.jotform.com/answers/answer.php

    Screenshot
  • Profile Image
    JotForm Support

    Answered by mliz on November 26, 2011 at 10:57 AM

    Please find the answer to your question on your previous post here.

    Cheers!

  • Profile Image

    Answered by giulio on November 26, 2011 at 11:08 AM

    Hi,

    I have difficulty to open the link

  • Profile Image
    JotForm Support

    Answered by mliz on November 26, 2011 at 11:17 AM

    Here is the response to your query posted on another thread:

    The account associated with the email address ***@tiscali.it and username giulio is disabled for the meantime since it has already reached the SSL Submission limits allowed in a Free type account. The SSL Submission quota for free version is up to 10 only while you already have used 13.

    Your account and forms will only be reactivated once you upgrade to Premium or wait for the first day of next month when the counter resets.

    In addition to that the system already sent the instructions on how to reset your password.

  • Profile Image

    Answered by giulio on November 26, 2011 at 11:43 AM

    how do I go from 13 to 10 ...

    I have to remove the forms on my site or do I delete the form from the website jotform;

     

    How should I proceed?

  • Profile Image
    JotForm Support

    Answered by abajan on November 26, 2011 at 04:45 PM

    Giulio

    There is no way for users to reset their submission count. You either have to upgrade to Premium or wait until December 1 when your count (and everyone else's, for that matter) will be automatically reset. So please don't take the unnecessary step of deleting any forms or submissions from your account.