What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why don't my HTML Images Update?

    Asked by ohmikey on November 26, 2011 at 12:41 PM

    I have HTML images on my forms, and have updated them on the my web server.  They won't update on JotForm though.  I kept the same file names and web addresses for the images - so they obviously don't update automatically.

    However, even when I go to my form and click update in the image editor - they still remain unchanged.

    What am I doing wrong?

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    JotForm Founder

    Answered by aytekin on November 26, 2011 at 02:18 PM

    Changing the image file names should fix the caching problems.