What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms show and then disappear...

    Asked by Swoodruff2002 on June 19, 2015 at 07:14 PM

    What's going on?  Just sent out a campaign and not sure the form is still on your server?



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    Answered by Swoodruff2002 on June 19, 2015 at 07:18 PM

    Watch this video of my Forms list disappear before your eyes.





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    Answered by Swoodruff2002 on June 19, 2015 at 07:41 PM

    I notice that the inks for the last campaign I launched for a client, are using the jotformPRO Url...  Perhaps that's why my video embed forms aren't showing up in the list?


    Thanks - concerned that live surveys are being wasted.


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    JotForm Support

    Answered by Welvin on June 19, 2015 at 09:07 PM

    Hi Steve,

    Actually, the forms are in your account. They are up and working fine. What happened is that your default My Forms view is set to the folder JFA. As you could see, it is highlighted:

    You have to click "My Forms" tab in order to view your entire forms:

    Click My Forms tab and wait for about 1 minute before reloading the page so it will stay there. If that is not working, then please do the following:

    a. Logout from your account

    b. Delete your cookies for Jotform. Here's you can do this in Google Chrome: http://www.tech-recipes.com/rx/3016/google_chrome_how_to_delete_individual_cookies/. And here's for Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    c. Clear your browser's cache.

    d. Login again and My Forms should now be your default view.

    Please do not hesitate to get back to us if you need further assistance.


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    JotForm Support

    Answered by Welvin on June 19, 2015 at 09:11 PM

    As for the Form Domain (jotformpro.com). It is only applicable for paid accounts. We will automatically use jotformpro.com for forms that are created after the account is upgraded.