My forms show and then disappear...

What's going on?  Just sent out a campaign and not sure the form is still on your server?

Steve

Watch this video of my Forms list disappear before your eyes.

http://screencast.com/t/t1Palrwfqa

URGENT!!!

I notice that the inks for the last campaign I launched for a client, are using the jotformPRO Url...  Perhaps that's why my video embed forms aren't showing up in the list?

http://form.jotformpro.com/form/51695764435971?jfaProfileid=steven27302&jfaClient=StevenWoodruff&firstName=Steven&utm_source=Julie+Ferman+Associates&utm_campaign=409b41df45-JFA-+Satisfaction+Survey&utm_medium=email&utm_term=0_122aaed492-409b41df45-56276957

Thanks - concerned that live surveys are being wasted.

Steve

Hi Steve,

Actually, the forms are in your account. They are up and working fine. What happened is that your default My Forms view is set to the folder JFA. As you could see, it is highlighted:

You have to click "My Forms" tab in order to view your entire forms:

Click My Forms tab and wait for about 1 minute before reloading the page so it will stay there. If that is not working, then please do the following:

a. Logout from your account

b. Delete your cookies for Jotform. Here's you can do this in Google Chrome: http://www.tech-recipes.com/rx/3016/google_chrome_how_to_delete_individual_cookies/. And here's for Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

c. Clear your browser's cache.

d. Login again and My Forms should now be your default view.

Please do not hesitate to get back to us if you need further assistance.

Thanks

As for the Form Domain (jotformpro.com). It is only applicable for paid accounts. We will automatically use jotformpro.com for forms that are created after the account is upgraded.

Thanks