All embedded forms just show blank space insted of the form

  • mcatennis
    Asked on June 20, 2015 at 6:23 AM

    All of our web pages that have a "JotForm" form embedded in them, no longer show the form.  The space where the form should be is blank.  Our last posted payment was on 6/14/15, so it stopped working sometime after that.  I have attacked one of the web page URL's below.  

    I am really hoping you can fix this from your end ... I am totally stumped.

    Could you please email or call me so together we can get this fixed as soon as possible?

    Thank you,

    Annie Lutz

    annie@mcatennisacademy.com

    210-854-2274

    Page URL: https://www.mcatennisacademy.com/mcatennisacademy/Online_Payment.html
  • Ben
    Replied on June 20, 2015 at 12:55 PM

    The reason why this happened Annie is because your account is over limit with 10 secure submissions - which is the limit for free plan.

    You are also embedding your forms with a wrong code.

    Please change the embed code URL of your forms from:

    <script src="https://secure.jotform.com/jsform/1360826176">

    to:

    <script src="https://secure.jotformpro.com/jsform/1360826176">

    Now it is empty because you are calling the js (javascript) version of your form and that expects text as a reply, while if you go to the form directly, you will see the error: https://secure.jotformpro.com/form/1360826176

    The only way to have them shown now would be to upgrade your account to some paid plan. I suggest Premium if you do not need a lot of submissions per month, but it is always best to check our pricing page to see what suites you best.