What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why data is not recorded if the field is hidden?

    Asked by maivutan on June 20, 2015 at 12:42 PM

    I made a conditional field that it would be hidden if it is filled and expected to receive the data in backend. Ironically, it is blank in backend.

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    JotForm Support

    Answered by Welvin on June 20, 2015 at 07:12 PM

    I think one of the reasons is that, because we consider hidden fields as not required and shouldn't be filled.

    In the form, you have the option in the preferences to disable/enable "Clear a field on hide", but this is only applicable in the form view. So, even if this option is disabled, the values in the hidden fields are automatically deleted when submit button is clicked, no data is captured.


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    Answered by maivutan on June 20, 2015 at 11:02 PM

    Can I request to capture data even if the field is hidden?

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    JotForm Support Manager

    Answered by Jeanette on June 21, 2015 at 01:47 PM

    If you want to capture a data then you must make the field visible. There is no other way around. Usually hidden fields are used for internal purposes, when editing the submission for approval or so is required.

    Please let us know what would be the scenario so we can understand better what you need to accomplish.