Lots of Problems with Adobe Forms

  • Profile Image
    kcabral
    Asked on June 22, 2015 at 01:29 AM

    I have already paid for 1 year of pro level and I am having so many problems with the converted Adobe forms.

    I use the forms on weebly and drupal sites. I have only had one that works. And the time it it taking to load is unacceptable for a pro site.

    On: http://www.leeward.hawaii.edu/HealdStudents

    I'm using

    <script type="text/javascript" src="//form.jotform.us/jsform/51348705497161"></script>

    Nothing is showing up!

     

    On: http://www.leeward.hawaii.edu/connect

    the form seemed to work at first. but right now, all I'm getting is "connecting to form.jotform.co..." in the status bar. After 3 minutes, the page loaded--but now the form doesn't show.

    Code: <script type="text/javascript" src="//form.jotform.co/jsform/51348734540859"></script>

     

    I'm at my wits end.

  • Profile Image
    omur
    Answered on June 22, 2015 at 03:06 AM

    Hello kcabral,

    Thank you for contacting support. I'm sorry to see that the forms are causing problems for you. I'll start an investigation and look into the problems.

    Please allow me to look into this issue. I'll update you on the status.


    UPDATE:

    I've tested both forms and can confirm that both are working without any problems right now. The forms are firing up right away and without delay.

    Are you still experiencing issues with the forms?

    Please provide additional information.

    I'll be happy to help you further.

     

    Thank you