What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my account was downgraded dew to cc expiry date.

    Asked by JohannKotze on November 28, 2011 at 06:41 AM

    hi i will only be able to go back to my profesional accout by wednesday but i do not wat to loss my data could you please extrend the time limit.

     

    kind regards

     

    johann

  • Profile Image
    JotForm Support

    Answered by liyam on November 28, 2011 at 07:42 AM

    Hello Johann,

    Let me forward this request to our next tier support.  For the meantime, I have removed the scheduled temporary suspension of your forms.

    Thanks.

  • Profile Image

    Answered by JohannKotze on November 28, 2011 at 08:08 AM
    Thanks

    Johann Kotze

    Personal Fax: 086 567 9908
    Cell: +27 71 576 9610

    Disclaimer
    This e-mail message and any attachments to it are intended only for the
    named recipients and may contain confidential information. If you are not
  • Profile Image
    JotForm Founder

    Answered by aytekin on November 28, 2011 at 08:19 AM

    We do not delete any data from your account when you downgrade. So, not need to worry. You can re-upgrade on Wednesday. 

  • Profile Image

    Answered by JohannKotze on November 28, 2011 at 09:02 AM
    But currently it is showing 163MB and I only Have 100MB space as my Pro account hade 1 TB.

    Thanks for your quick response.

    Johann Kotze

    Personal Fax: 086 567 9908
    Cell: +27 71 576 9610

    Disclaimer
    This e-mail message and any attachments to it are intended only for the
    named recipients and may contain confidential information. If you are not
  • Profile Image
    JotForm Support

    Answered by liyam on November 28, 2011 at 10:50 AM

    Your submissions will stay in your submissions list, it will not be deleted even if you went over the limit.  To explain, your account was just scheduled for suspension, in which I removed temporarily so to give you time and let your forms continue to function.