Lost images in pdf submission reports

  • Profile Image
    TonyBenting
    Asked on June 22, 2015 at 10:01 AM

    up until last week we would have the odd image go missing in the pdf reports created from our clerk submissions but now it seems that heh pdf creator is neglecting to display many of the images

     

    this apples to uploads dated last week.

     

    i have done another test upload today and we are still getting the same issues

     

    regards

     

    tony

  • Profile Image
    BDAVID
    Answered on June 22, 2015 at 11:16 AM

    I just Get the PDF file of one of your submissions, and it shows the images:

    Can you please try the following:

    1) Clear forms cache.

    2) Log out of your account.

    3) Clear your browser's cache.

    4) Log back in.

    Also, try in a different browser, we recommend using Chrome or Firefox. Let us know what happens, we will be glad to assist you.

  • Profile Image
    TonyBenting
    Answered on June 23, 2015 at 11:45 AM

    I have now cleared the cache bdavid

    we will upload another report today and see if any better

     

    ty for response ..keep u posted

     

    regards

     

    tony