What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I get over 100 email notifications for one submission

    Asked by lgoepfert on June 22, 2015 at 04:27 PM

    How come I'm receiving over 100 of the same exact email notifications for one submission? 

    Page URL:
    http://form.jotformpro.com/form/51676598243972?

    email notifications email one submission same receiving
  • Profile Image
    JotForm Support

    Answered by Kiran on June 22, 2015 at 06:57 PM

    As I check your form submissions, I see that there are multiple submissions of the same entry. For each submission, you'll be receiving an email notification. It seems that your JotForm is being spammed since we notice the same IP address for all these submissions. Please check these submissions from the submissions view. We've now banned the IP address where these submissions came from.

    Also, it would be helpful if you can add a captcha field on your JotForm to avoid such spamming.

    Hope this information helps. If you need any further assistance, please get back to us. We will be happy to help.

  • Profile Image

    Answered by lgoepfert on June 22, 2015 at 07:17 PM

    That IP address will still need to make submissions in the future. So they can't be banned. Can you reset the IP address? Also, if I add a captcha will that solve the problem? 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 22, 2015 at 11:43 PM

    Yes, that should solve the problem with spam.