What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Matrix field is not rendered correctly on the PDF submission file

    Asked by mzillmann on June 22, 2015 at 04:57 PM
    Page URL:
    file:///C:/Users/cmaiani/Downloads/310815203681360388.pdf

    Screenshot
    and part Than
  • Profile Image

    Answered by raul on June 22, 2015 at 08:10 PM

    Thank you for reporting this to us.

    I was able to reproduce the issue on my side using a cloned version of your form. Let me forward this thread to our back end team so they can review it.

    Please allow some time for them to evaluate the issue and provide assistance.

    We'll keep you updated here for any news we have on this matter.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on June 23, 2015 at 12:43 PM

    There was an problem with big matrix fields and it is now fixed. Please let us know if you have any updates on this issue.

    Kind regards