Custom Thankyou message is cut off

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    Asked on June 22, 2015 at 07:30 PM

    Created a custom thankyou screen to appear on submit.

    The details showing on jotform are not showing on form on website, when you click submit only get the Thankyou text, not the other text. Does this text have to sit within the h1 tag only?

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    Answered on June 22, 2015 at 11:47 PM

    Hi there;

           No it is not required for text to be displayed under <H1>.  I cloned your form and have received the following layout of Thankyou page.

    It might be an issue regarding the bottom margin or height of Thankyou page, could you please provide us your website URL, so that we can make some tests, and let you assist accordingly.



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    Answered on June 28, 2015 at 09:03 PM - the specific url is in the screenshot, thanks.

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    Answered on June 29, 2015 at 07:32 AM

    I can see the issue as well. I have copied your webpage and embedded a cloned version of your form, and I was able to recreate the issue.

    The issue is that the form resizes to only 60px of height upon submit, and the text needs at least 80px to display the full message. To remedy this issue, I would advise you to please add the following to your iFrame embed code, marked in red:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="" frameborder="0" style="width:100%; height:1601px; border:none; min-height: 100px;" scrolling="no"></iframe>

    It will ensure that your iFrame has a height of at least 100px, which is enough to hold the entire thank you message:

    Please let us know if you need further assistance.