Custom Thankyou message is cut off

  • nzski
    Asked on June 22, 2015 at 7:30 PM

    Created a custom thankyou screen to appear on submit.

    The details showing on jotform are not showing on form on website, when you click submit only get the Thankyou text, not the other text. Does this text have to sit within the h1 tag only?Custom Thankyou message is cut off Image 1 Screenshot 20

    Jotform Thread 594243 Screenshot
  • karlin
    Replied on June 28, 2015 at 9:03 PM

    www.nzski.com - the specific url is in the screenshot, thanks.

  • Boris
    Replied on June 29, 2015 at 7:32 AM

    I can see the issue as well. I have copied your webpage and embedded a cloned version of your form, and I was able to recreate the issue.

    Custom Thankyou message is cut off Image 1 Screenshot 30

    The issue is that the form resizes to only 60px of height upon submit, and the text needs at least 80px to display the full message. To remedy this issue, I would advise you to please add the following to your iFrame embed code, marked in red:

    <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformpro.com/form/51527199624967" frameborder="0" style="width:100%; height:1601px; border:none; min-height: 100px;" scrolling="no"></iframe>

    It will ensure that your iFrame has a height of at least 100px, which is enough to hold the entire thank you message:

    Custom Thankyou message is cut off Image 2 Screenshot 41

    Please let us know if you need further assistance.