What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade?

    Asked by joshuacarter on November 28, 2011 at 11:15 AM

    In Account settings, when I click cancel I am redirectred to PayPal. Then I receive the follwoing message:


    The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history.


    Please advise.



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    Answered by paoloumali on November 28, 2011 at 11:30 AM

    Hi Joshua,

    We usually advise below when cancelling subscription made through PayPal:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    If this does not work, it's possible that PayPal has changed their process. Can you check if this will help: https://www.paypal.com/helpcenter/main.jsp?cmd=_help&solutionId=27715&t=solutionTab

    Basically, we do not have access on this and has to be done on your end.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Please let us know if it worked for you.

    Thank you for using JotForm.

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    Answered by joshuacarter on November 28, 2011 at 02:41 PM

    Thanks! Worked like a charm.

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    Answered by paoloumali on November 29, 2011 at 12:45 AM

    Glad to hear that.

    Please don't hesitate contacting us when you need help on your forms.

    Thank you for using JotForm.