What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I delete a condition once it has been saved?

    Asked by Mbertol on June 23, 2015 at 11:02 AM

    If I set a condition, and then need to remove it I don't have an option to "delete" the only thing that I can seem to do is to change what that condition does. I press the red minus to remove it, and it flashes red because it requires something to be entered.

    delete condition Conditions Conditions wizard
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 23, 2015 at 11:56 AM

    It is easy, simply go to your saved conditions, place over your mouse into the condition you want to delete and click on the delete button (red icon). There is also a red icon on the top right of the condition window which deletes all the existing conditions.

    If you have problems with deleting the condition, kindly relogin to your account and try it again. Otherwise, message us here if you continue to encounter problems with the condition.

    Thanks!

  • Profile Image

    Answered by Mbertol on June 23, 2015 at 12:08 PM

    When I click the "delete each condition" button, it removes the data from the field,  but when I click save, the condition shows red as if incomplete. It will not let me continue until I replace that data with something else. The condition is not just deleted.
    http://imgur.com/4g2DoAl

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 23, 2015 at 12:16 PM

    @Mbertol

    Looking at your screenshot, that is happening because you are on "create condition" wizard. You can simply abandon that by closing the window then you can go back to the existing conditions by following the screenshot I sent above.

    Also, when you delete a condition, do not open it. Just hover your mouse into the condition and delete it by clicking the red icon (check the 2nd screenshot on my previous response).

    Thanks!

  • Profile Image

    Answered by Mbertol on June 23, 2015 at 12:23 PM

    Okay, so I've determined that the problem is that there is no red icon in my conditions wizzard.
    I click on "Conditions", then "Saved conditions" and this is the screen that I show: http://imgur.com/thAYtYG

  • Profile Image

    Answered by Ben on June 23, 2015 at 01:33 PM

    Please note that the option to edit the condition and to remove it will only be shown if you place the mouse over the condition.

    I made a quick demo on a clone of your form:

    I do however recommend using FireFox browser instead of Internet Explorer since it is faster and more secure, plus it follows the web standards, allowing you to enjoy your time on websites.

    Do let us know if you have any further issues and we would be happy to assist with them.