My forms are showing a "form over quota" message

  • renanfloripa
    Asked on June 23, 2015 at 3:54 PM

    Dear Jotform staff,

    my website is www.intelbrascloud.com.br and my form URL is http://form.jotformz.com/form/51384997580672

    I do not need SSL submissions and I was expecting to use my nonsecure monthly submission limit, but it stopped working claiming my SSL limit was over. I was indeed using and secure link, but I changed it to nonsecure (without https) and yet it does not work.

    What can it be?

    My best regards.

  • raul
    Replied on June 23, 2015 at 5:25 PM

    You would need to verify the embed code of your forms and make sure you're not using HTTPS protocol in any of them.

    My forms are showing a form over quota message Image 1 Screenshot 20

    I've reset your SSL submissions counter so your forms are not disabled anymore, but please note that this is something we're allowed to do one time per account.

    Please let us know if you need further assistance.

  • renanfloripa
    Replied on June 23, 2015 at 9:36 PM

    Hello, thanks.

     

    The "secure" option is definitely unchecked and the code is not SSL:

    <script src="//d2g9qbzl5h49rh.cloudfront.net/static/feedback2.js?3.2.7151" type="text/javascript">

      new JotformFeedback({

         formId             : "51384997580672",

         buttonText : "Dê sua opinião",

         base               : "http://form.jotformz.com/form/",

         background : "#93cd45",

         fontColor  : "#FFFFFF",

         buttonSide : "bottom",

         buttonAlign        : "right",

         type               : false,

         width              : 600,

         height             : 500

     

      });

    </script>

     

    I received a new submissions and it still counted as SSL.

    I would like to fix what's wrong...

    Regards.

  • Elton Support Team Lead
    Replied on June 24, 2015 at 2:06 AM

    You're right, that feedback form is not on SSL. I have also sent a test submission with your form and it is not counted as SSL.

    You have two forms in your account, please check the other form as well if it's not embedded using secure embed code. Other than that, it should not be possible for the submission to be counted as SSL when it is not using secure embed code.

    Thanks!