My forms are showing a "form over quota" message

  • Profile Image
    renanfloripa
    Asked on June 23, 2015 at 03:54 PM

    Dear Jotform staff,

    my website is www.intelbrascloud.com.br and my form URL is http://form.jotformz.com/form/51384997580672

    I do not need SSL submissions and I was expecting to use my nonsecure monthly submission limit, but it stopped working claiming my SSL limit was over. I was indeed using and secure link, but I changed it to nonsecure (without https) and yet it does not work.

    What can it be?

    My best regards.

  • Profile Image
    raul
    Answered on June 23, 2015 at 05:25 PM

    You would need to verify the embed code of your forms and make sure you're not using HTTPS protocol in any of them.

    I've reset your SSL submissions counter so your forms are not disabled anymore, but please note that this is something we're allowed to do one time per account.

    Please let us know if you need further assistance.

  • Profile Image
    renanfloripa
    Answered on June 23, 2015 at 09:36 PM

    Hello, thanks.

     

    The "secure" option is definitely unchecked and the code is not SSL:

    <script src="//d2g9qbzl5h49rh.cloudfront.net/static/feedback2.js?3.2.7151" type="text/javascript">

      new JotformFeedback({

         formId             : "51384997580672",

         buttonText : "Dê sua opinião",

         base               : "http://form.jotformz.com/form/",

         background : "#93cd45",

         fontColor  : "#FFFFFF",

         buttonSide : "bottom",

         buttonAlign        : "right",

         type               : false,

         width              : 600,

         height             : 500

     

      });

    </script>

     

    I received a new submissions and it still counted as SSL.

    I would like to fix what's wrong...

    Regards.

  • Profile Image
    EltonCris
    Answered on June 24, 2015 at 02:06 AM

    You're right, that feedback form is not on SSL. I have also sent a test submission with your form and it is not counted as SSL.

    You have two forms in your account, please check the other form as well if it's not embedded using secure embed code. Other than that, it should not be possible for the submission to be counted as SSL when it is not using secure embed code.

    Thanks!