What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to cancel my subscription immediately.

    Asked by aitsl on June 23, 2015 at 07:54 PM

    I have tried to cancel the subscription online but there was an error and the system has directed me here. Please note this is my third attempt to cancel this subscription and your system is making it very difficult for me to do this. I appreciate you prompt assistance resolving this matter. Thank you.


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    JotForm Support

    Answered by Kiran on June 24, 2015 at 12:06 AM

    I see that your JotForm account subscription is already cancelled and scheduled to downgrade by 24th July 2015. Please be noted that your account shall be holding Premium status till your next billing date and then shall be downgraded to Free. I see that the subscription is renewed yesterday. Please let us know if you do not want to continue with Premium subscription so that we can downgrade the account for you and refund the recent charge.