We seem to know you

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    mathquiz
    Asked on November 28, 2011 at 03:33 PM

    I see the point in the we seem to know you feature on the Forum, but i have a problem.

    I logout and i go the answer a question click submit

    The button now says please wait.. and then the dreaded We seem to know you pops out.

    It is a hard decision to login now or later. If i login now i will be logged in but the box won't close

    and if i close it with the X the Please Wait.... will keep me waiting forever. Or i could click login later

    and watch the box close and the Please Wait.... stay.

    So i resort to loging in then copying my answer reloading and cntrl-v it in.

  • Profile Image
    NeilVicente
    Answered on November 28, 2011 at 05:19 PM

    Try clearing your browser's cache then let us know if it makes any difference. We look forward to your feedback. Thanks!

  • Profile Image
    mathquiz
    Answered on November 28, 2011 at 06:00 PM

    This is an error accross all major browser listed below.

    I have experienced over a long time span and in browsers that are set to clear the cache on close.

    Browsers Used:

    Chrome

    Firefox

    Safari (desktop,mobile)

    Opera

  • Profile Image
    NeilVicente
    Answered on November 28, 2011 at 06:20 PM

    Here's a workaround to your problem:

    Go to My Forms then log in with your account username and password. Proceed to the Support Forum then you will be able to answer or post without getting any message box.

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    mathquiz
    Answered on November 28, 2011 at 06:25 PM

    I know but i get emailed on my ios device

    about comments so i click the link. 

    It is hard to login from a phone. 

    The forum is mobile but the myforms is not.

    The popup is also hard to view on a mobile.

    Wird thing about your mobile site is it fits and then it sitcks off the side after the load is complete.

  • Profile Image
    NeilVicente
    Answered on November 28, 2011 at 06:28 PM

    The My Forms page is not optimized for use on a mobile device. However, logging in once on that page should make things a lot easier. Once you're logged in you will no longer get asked to log in on the forum page you're posting on.

  • Profile Image
    mathquiz
    Answered on November 28, 2011 at 06:33 PM

    mabye

    /login would be better for phones.

    You could probably optimize it to fit smaller screens.

    I can use this page without any optimization.

    The we seem to know you is problimatic and annoying

    When you claer you cache often.

  • Profile Image
    NeilVicente
    Answered on November 28, 2011 at 06:35 PM

    I will forward your concern to our developers. We will let you know if there are any changes made. Thank you for your suggestions.

  • Profile Image
    Answered on November 28, 2011 at 06:39 PM

    Thanks