What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The individuals I invited to sub-accounts are unable to find the invitational emails

    Asked by gcsamaster on June 24, 2015 at 10:54 AM

    How do I re-send the invitation?

    Emails find unable to find sub
  • Profile Image
    JotForm Support

    Answered by david on June 24, 2015 at 12:10 PM

    Hi,

    To send the invitations again, you may need to remove them as a sub-user then send the invitation again with the "Create New User" button:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    To delete them as a sub-user so the invitation can be sent again, click "Edit" next to their address in your sub-user settings, then click on "Delete".

    If you have any further questions, just let us know and we will be happy to help.