What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some users are unable to upload files

    Asked by tv.nppa on June 24, 2015 at 03:51 PM

    I've been working with the IT department at a TV station that is trying very hard to use the file upload feature on my form, but without success. I've tested the form from many different connections myself and it works fine, but they are unable to have a successful upload.

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    JotForm Support

    Answered by Mike on June 24, 2015 at 05:27 PM

    Thank you for contacting us.

    The issue might be related to unstable internet connection or something else. I was able to attach a 250MB file without any issues.

    You might consider trying Single Upload fields. They might be more stable for large uploads. Note, that upload process is being initiated after the Submit button click when you use the Single Upload fields.

    If you need any further assistance on this, please let us know.