What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms doesn't forward to email.

    Asked by EVB on June 25, 2015 at 11:22 AM

    I was receiving emails from Jotform whenever someone filled out a form on my site.  i've verified the link, but the submissions still don't come through to my email and I'm losing clients as a result.  What could be the issue?

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    JotForm Support

    Answered by david on June 25, 2015 at 12:26 PM


    I checked your form and the notification settings appear to be correct.  You address is not on either of our bounce lists so there should be no issue there.  When I checked our logs however, I only see one failed notification and two successful test notifications:

    I just sent a test submission through your form and the notification looks like it went through.  Can you check your inbox to see if you received it?  If you made any changes to your notification recently, it looks to have fixed the issue.