Calculation widget is not working correctly

  • Profile Image
    Asked on June 25, 2015 at 03:40 PM

    I'm having a problem with this form. The Payment section of this form is not working consistantly. Sometimes after the customer has completed the order form the total amount due does not display and when clicking on the payment method for credit card it goes directly to the thank you page, instead of allowing the customer to enter payment information. Please help. thanks

  • Profile Image
    Answered on June 25, 2015 at 05:24 PM

    I've checked your form and noticed that you were using currency values like $7.00 for the calculation values which is incorrect. You only need to enter the numeric values on that field as shown below.

    Also for the items that don't have a cost enter a value zero for them like in the picture below.

    This should make the calculation widget work correctly.

    You can see here: a cloned version of your form with the mentioned corrections so you can test it if you want to. You can also clone it to your account to check it further.

    Let us know if you need further assistance.