What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to downgrade from Economy to Premium subscription ?

    Asked by webcorate on June 25, 2015 at 08:29 PM

    Now, my plan is Economy.

    I would like downgrade to Premium.

    How can i do? and Can i get refund?

     

    Thanks 

    Downgrade account Downgrade to premium
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 25, 2015 at 11:55 PM

    You can easily do this from the Account > Billing section, please select the Premium plan and click on Switch Plan, as explained in the picture:

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    Answered by webcorate on June 26, 2015 at 07:38 AM
    Can I get refund different amount?
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on June 26, 2015 at 11:12 AM

    As you have purchased your plan over our Stripe payment processor, you should automatically receive a prorated refund of your unused plan while switching to a different pricing plan.

    Please let us know if you need further assistance, or if the difference in amounts is not automatically refunded, and we will be happy to take a look into it and assist you.