Templates for e-mail alerts

  • Profile Image
    Asked on November 29, 2011 at 06:35 AM


    I find that the standard template for e-mail alerts is quite unreadable in certain circumstanses and I would like to be able to create templates that I easily can implement in my forms.

    They also have to be able to update when I change the fields.

    Is this possible today?

  • Profile Image
    Answered on November 29, 2011 at 07:27 AM

    While you cannot create templates for email alerts, the standard ones can be formatted in several ways via the tools provided on the "Compose Email" section of the alert. However, once an email alert is edited in any way, it will no longer be automatically updated with field changes in the form. In such cases, you would have to manually update the email alert. This applies to both notifications and autoresponders (or as I like to call them, auto-responses).

    (Click image to view at actual size)

  • Profile Image
    Answered on November 29, 2011 at 05:05 PM

    It is possible that you have replied by email, but we do not see the message in this thread. Could you please re-post your reply not by email?
    Thank you for using our services.

  • Profile Image
    Answered on November 30, 2011 at 02:56 AM

    Hi, thanks for your answer.

    Templates would be a very helpfull feature in the future. Especially when you work with a lot of forms within the same company.

  • Profile Image
    Answered on November 30, 2011 at 03:08 AM

    What we would suggest for you to do for now is to create a template in one of your forms, then once you have finished customizing it, take the HTML code of that template and paste it into a separate file (offline) so that you can just copy-paste the same template for multiple forms.

    Just a word of caution, there is a big possibility that the variables or placeholders used for each form is different even if it is asking the same information like name or email address. For example, 

    Form 1
    name - {myname}
    email address - {myemail}

    Form 2
    name - {name}
    email address - {emailaddress}

    You have to take note of these differences to ensure that your email notifications will work perfectly. Let us know if you have any other questions or concerns.