What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    paypal receipting - no vat/tax shown

    Asked by Scienceposters on June 26, 2015 at 07:54 AM

    Hi - I know this is more of a paypal issue than a jotform issue but is there any (easy) way where clients on payment could receive a proper receipt with tax information on it rather than the basic paypal receipt that shows no tax details at all? Paypal say they don't do it (a major issue) so what is the easiest way to get this sorted (other than emailing a proper receipt out which defeats the point of having a prepayment)?

  • Profile Image

    Answered by KadeJM on June 26, 2015 at 11:45 AM

    I believe I understand right now that you want to show clients a simple receipt with tax information.


    This would be for your paypal integration with your form, correct?

    As far as I know the only to do this is via an autoresponder by adding the tax option that would show up in your products. However, it seems you are doing prepayment authorizations and don't want to have to email it that way until later on.

    It seems to me that this is too basic and you want something more in-depth to display the appropriate tax information possibly?

    What all are you trying to show in the tax|vat receipt?

  • Profile Image

    Answered by Scienceposters on June 26, 2015 at 12:29 PM

    if clients pay say £48 for a job then they get a paypal receipt saying they have paid £48. In reality they have paid £40 plus 20% VAT so £40 plus £8 VAT - as we are registered for VAT clients, especially businesses require a "VAT receipt" - which paypal sadly do not do. Something very simple seems to be taking me a long time to resolve...

  • Profile Image
    JotForm Support

    Answered by Charlie on June 26, 2015 at 02:34 PM

    Unfortunately, it seems like as you have mentioned, it is more related to Paypal.

    Would it work if you will be creating your own invoice? We have app integrations like FreshBooks and Invoice++ that allows you to setup an invoice for your order forms. Could you check if those would work?

  • Profile Image

    Answered by Scienceposters on July 03, 2015 at 08:26 AM

    I create my own invoices - I'm just trying to minimise admin/paperwork - someone pays, gets their good and an automatic receipt emailed. Which paypal does, but without any vat information. Anyway - i've found a solution - a nifty one too - Quaderno - links to paypal - add their snippet of code to the jotform paypal bit and it automatically emails out receipts with vat information. thanks for your help everyone

  • Profile Image
    JotForm Support

    Answered by Charlie on July 03, 2015 at 09:44 AM

    Great to hear that you managed to find a solution for this. And thank you for sharing it here.

    If you needed any assistance again or have other concerns, please do not hesitate to contact us here.

    Thank you.