Imported PDF form not submitting complete data

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    Asked on June 26, 2015 at 08:51 AM

    We are experiencing problems with this form "plant-perfection-order-sheet-062415-6a" and unable to determine the source of the problems as this form appears to be configured properly. It works offline and at AFC. 


    The field names are not correct for many of the menu items. They should all be of the format "Quantity-3", "Option-3", "Total-3" yet that is not what is being shown in the submission report. The menu item field names are not appearing in tab order of the form. When a test order is placed, none of the menu items fields is being received, only the personal information in the top section.

    Please advise. thank you.

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    Answered on June 26, 2015 at 12:29 PM

    To my understanding you are mainly saying that your Imported PDF Form here is not displaying the quantity correctly.

    we do apologize about any inconveniences that this caused as it currently appears that the pdf importer didn't import your form correctly.

    Did you remove any of the field items? Or is this pretty much how it was imported already?

    Looking more into this issue I found that even though your field name format is incorrect it's possible to manually correct that though I know that is a bit of a hassle to have to do.

    Have you tried deleting it and re-importing it to see if it will import properly?

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    Answered on June 26, 2015 at 12:40 PM

    There is more than one issue. The field names are not correct. The field options are not correct. On the pdf form, data entered into the fields is not being received on form submission. 

    I have imported this form several times and the same problems persist.

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    Answered on June 26, 2015 at 02:47 PM


    Could you confirm which one are you having problems? In your first post, you mentioned the PDF form "plant-perfection-order-sheet-062415-6a". The examples you mentioned, however, seems be to related to the web form

    This is how the PDF form looks like when I downloaded it:


    Unfortunately, I can't seem to find the field names "Total-3" and the others with the same format in the PDF form. Could you give us more information which form you are having problems, and if it's possible, a screenshot of what you are seeing so that we can better visualize the issues?

    We'll wait for your response. 

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    Answered on June 26, 2015 at 03:43 PM

    The pdf in your screenshot is correct. There is not a problem with the form itself. It functions properly. The problem is with submissions. Here is a report for a test submission:

    Please note the incorrect field names and that the data is incomplete. Fields are empty that had data included in the test submission

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    Answered on June 26, 2015 at 03:49 PM

    Here's a screenshot of the form that shows data in the fields for the most recent submission. 

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    Answered on June 26, 2015 at 05:55 PM

    Thank you for your report.

    We have attached a bug report ticket about missing data on submissions page to this thread and forwarded it to our Development Team for consideration.

    We will let you know as soon as we have any updates.