Images of the fields are created when converting form to a PDF Form.

  • Profile Image
    shockleymarketing
    Asked on June 26, 2015 at 12:24 PM

    The PDF export is coming out with a number of issues. Formatting is screwed up and it's duplicating and cutting items off. 

    Any help?


    Thanks

  • Profile Image
    BDAVID
    Answered on June 26, 2015 at 12:51 PM

     I supposed this is the form you are referring to: http://www.jotform.us/form/51764037679163

    I just cloned it and create the PDF form:

    Textbox and Headers look ok:

     

     

    The matrix looks fine also:

    What I see is that is creating images of some textboxes:

    Just to let you know, Star Rating, Scale Rating , and Spinner  will fall back to the plain input (text box) so you are still able to have the rating entered, but I see it is also creating an image of them:

     

    I will report this to our second level, you will be notified about any updates via this thread.

  • Profile Image
    ckassis
    Answered on June 29, 2015 at 11:27 AM

    Any updates? I am having the same problem. Just want to convert my JotForm to PDF.

     

    Thanks!

  • Profile Image
    BJoanna
    Answered on June 29, 2015 at 12:47 PM

    @ckassis 

    I have moved your question to other thread and we will provide you an answer there shortly. 

    http://www.jotform.com/answers/599068 

  • Profile Image
    mustafa
    Answered on July 09, 2015 at 08:52 AM

    Hello,

    Sorry for the late response. We spent too much time to figure out why it is happening and finally resolved this!

    You should be able to generate your PDF form much better now, you just need to recreate it.

    Regards.

  • Profile Image
    ckassis
    Answered on July 09, 2015 at 10:28 AM
    No problem!
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  • Profile Image
    ckassis
    Answered on July 09, 2015 at 10:33 AM
    No problem!
    Few fix requests:
    Are you able to fix the page breaks? Some of the questions are cut off.
    Also I noticed that the logic questions are missing. Can you look into that?
    Is there a way to remove the gray background on the top?
    Thank you!
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  • Profile Image
    mustafa
    Answered on July 09, 2015 at 10:42 AM

    Thanks for your feedback, i noted them all.

    Unfortunately we cannot resolve cut off problem immediately, but as a temporary solution i can suggest you to create a clone of the form (for PDF) then put white spaces under the questions cut off. (you can use spacer widget to do this)

    I will let you know when we had progress. 

    Kindest regards.