What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notifier keeps resetting to "undefined"

    Asked by stewthompson2 on June 26, 2015 at 12:49 PM

    The email notifier reset about a week ago to only saying "undefined" in the email. I recently had issues with this form not submitting and hanging on "Please Wait." I reconnected my Stripe account by using the wizard and after that the form submitted, however the email notifier once again reset to "undefined." Why is this happening? It is causing a lot of extra work and headache.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on June 26, 2015 at 02:51 PM

    I am not sure where exactly you are referring to the text undefined in the notifier. As I check your JotForm, it seems that notifier is having the content normally and the sender address with other fields are looking good. Did you make any changes to the notifier now?

    Also, I see that the emails are sent normally without any issue. Do you see the change in notifier after making any changes to your JotForm? Please try clearing the form cache and browser cache by following the steps provided in the guides below to see if that helps.



    If you experience the issue again, please let us know. We will be happy to look into this issue further.


  • Profile Image
    JotForm Support

    Answered by Kiran on June 26, 2015 at 02:55 PM

    Also, please remove the existing notifier and add a new notifier so that the updated fields shall be added to it automatically.

    Hope this information helps!