What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can we purchase a new license if our subscription is under someone else's master license?

    Asked by Danielle  on June 26, 2015 at 05:18 PM

    Our current subscription is under someone else's master license.  Can we just purchase independently and that will smoothly transition us to our own license? Or do we need to have the person with the master license do something? 




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    JotForm Support

    Answered by david on June 26, 2015 at 06:55 PM


    As long as your account is a registered account and not a Guest account, you should be able to upgrade your account as well as have forms shared with you from another user.  Your upgrade will not affect theirs and they do not need to do anything in order to allow you to.

    You you have never registered an account an only access forms as a sub-user, you may need to register an account and have them share the form with you under that account. 

    I understand this can be a bit confusing.  So let us know if you would clarification of anything.  If you would like have us check your account to make sure it will be OK to upgrade, let us know your username and we will be happy to have a look.